FAQ for Members Only

Q1: I’m interested in possibly running for a Board member position in May. However, I have never served on a Board before and am hesitant to volunteer. What types of training or guidance would be provided for a person such as myself, new to how HOA boards are run and their responsibilities?

Q2: How do I figure out which mailbox is mine?

Q3: Who do I contact if I have a question about the pool (i.e. pool hours, etc.)

Q4: Do we need permission from Woodlands Committee to clean-up any of the shared spaces?

Q5: The Paper-Version of the Resident Directory I was given is extremely out-of-date. Where can I find a more updated version?

Q6: I’d like to get more involved with the community of Craneridge (outside of the book club, dinner club and other community events), but I feel that I need to educate myself more about the function of a HOA and also learn more about the overall mission of the community. How can I learn more?

Q7: I will be away from my house for 6 months and will not need to use Trash collection. Can I suspend trash collection service and expense for those 6 months? If so, How?

Q8: Can you please explain the use of the Meadow? It seems like every time I walk by, it is not being utilized by the community members? Is the meadow something you can reserve, just like the shelter and the pool? What are the limits on what you can do at the Meadow? I see there are lights next to the Volleyball court. How would you turn those on and how late could you use the court for? Same as the basketball court?

Q9: In the fall, is there any special leaves pick-ups that are done? If I put out extra garbage bags filled with leaves, will the garbage service take those also?

Q10: Can you please give more information about the Fall and Spring Community Clean-ups.. who organizes them? How do you determine what needs to be done? Can we make suggestion on what can be done and to whom would those suggestions go to?

Q11: As a member of the HOA, I’m interested in learning more about the Craneridge budget and finances. What documents should I access or whom should I contact to learn more?

Q12: I would like to know more about the Community Book Club and Dinner Club… who do I contact for more information?

Q13: I have an issue with my neighbor. Should I contact the Association?

Q14: Am I allowed to cut down any trees, dead or alive, on my Lot?

Q1: I’m interested in possibly running for a Board member position in May. However, I have never served on a Board before and am hesitant to volunteer. What types of training or guidance would be provided for a person such as myself, new to how HOA boards are run and their responsibilities?
The purpose of the board is to represent the interests of the homeowners as a whole, as these interests relate to the entire Craneridge Association. Board members must be familiar with Craneridge Associations Covenants the bylaws. We suggest that you read the bylaws and covenants, Violation Policy and Common Properties Rules located here: https://craneridge.org/for-residents/

One of the main functions of the HOA is the repair and maintenance of common areas and common building exteriors. The maintenance responsibility for the association is established in the bylaws. Related to the duty to maintain the common property is the duty to adopt budgets and collect assessments from the homeowners. In a way, an HOA is a conduit for the homeowners to pay for the various expenses of operating the property. In order to determine the budget and monthly assessment, the board must decide what are the necessary expenses and costs of operation and administration, plus a reasonable reserve. The board members owe a fiduciary duty to the home owners to manage and operate the association using the care that an ordinarily prudent person would use under the same or similar circumstances. Please read the Financial Reports located here: https://craneridge.org/for-residents/craneridge-owners-only/

In terms of training or guidance, just know that the rational basis for all decisions must be the best interests of the association consistent with its purposes. The board has a duty to uniformly enforce the governing documents against the owners and other residents of the property. Also, if you haven’t already, start attending the monthly Board meetings, where you can get a feel for how everything works, get to know the current board members and ask questions. Also, you could join a committee, as that would also provide you with experience concerning the operations of the Community. The list of committees is located here: https://craneridge.org/committees/

Q2: How do I figure out which mailbox is mine?
The mail boxes are owned and run by the Post Office, and as such the Craneridge Association does not have information about the mailboxes. If you are a New homeowner or have any issues with your mailbox, please contact the Glenwood Post Office located at 9645 State Rd, Glenwood, NY 14069 Phone: 716-941-6421

Q3: Who do I contact if I have a question about the pool (i.e. pool hours, etc.)
For questions pertaining to the pool, pool hours, pool rules, and/or lifeguards, please contact the pool chairperson. The committees, chairs, and contact information can be found on the Craneridge website: https://craneridge.org/committees/

Q4: Do we need permission from Woodlands Committee to clean-up any of the shared spaces?
Please contact the Woodland committee to let them know that you would like to do some clean-up work within the shared space. This will help to assure that your clean-up plans will not disturb the natural ecology of the shared spaces. For large jobs, you can reach out to the Maintenance Committee as they coordinate the Fall and Spring work days. However, priority is given to the more visible and used common lands such as the pool, meadow, mail center, etc. With limited volunteer labor, it cannot be guaranteed that every request to clean up common land is fulfilled.

Q5: The Paper-Version of the Resident Directory I was given is extremely out-of-date. Where can I find a more updated version?
The paper version is currently the only one we have available. We are working on an electronic version and hope to have that published soon!

Q6: I’d like to get more involved with the community of Craneridge (outside of the book club, dinner club and other community events), but I feel that I need to educate myself more about the function of a HOA and also learn more about the overall mission of the community. How can I learn more?
We suggest that you read the bylaws and covenants, Violation Policy and Common Properties Rules located here: https://craneridge.org/for-residents/

It is best to reach out directly to a Board member, a committee head, or a longtime volunteer directly for advice. You will find that most would be happy to sit down over a drink with a new volunteer. This is a great way to learn about the values that drive our community. Also, if you haven’t already, start attending the monthly Board meetings, where you can get a feel for how everything works, get to know the current board members and ask questions. Also, you could join a committee, as that would also provide you with experience concerning the operations of the Community. The list of committees is located here: https://craneridge.org/committees/

You can also reach out directly to a Board member, a committee head, or a longtime volunteer directly for advice. You will find that most would be happy to sit down over a drink with a new volunteer. A list of all Board members can be found here: https://craneridge.org/contact/

Q7: I will be away from my house for 6 months and will not need to use Trash collection. Can I suspend trash collection service and expense for those 6 months? If so, How?
Yes, assuming you are in the Craneridge trash program, please contact the Executive Secretary Kaila Hager to make arrangements: 228-342-5191 | kailarwood11@gmail.com

Q8: Can you please explain the use of the Meadow? It seems like every time I walk by, it is not being utilized by the community members? Is the meadow something you can reserve, just like the shelter and the pool? What are the limits on what you can do at the Meadow? I see there are lights next to the Volleyball court. How would you turn those on and how late could you use the court for? Same as the basketball court?
All Craneridge residents, adults and children may use the Meadow to play baseball, softball, kickball, soccer, football, volleyball or another sport. Yes, you can reserve the meadow. You can use the same form for Pool and shelter reservation located here: https://craneridge.org/FOR-RESIDENTS/POOL-RESERVATION-ONLINE-SUBMISSION-FORM/ The lights by the volleyball court are controlled by a timer switch, like the one found in the pool shelter. The switch is at the base of the poll.

Q9: In the fall, is there any special leaves pick-ups that are done? If I put out extra garbage bags filled with leaves, will the garbage service take those also?
No, Craneridge does not have a special leaf pick-up in the fall. Since we live in a woodland area, we recommend three options: 1) Shred your leaves and use them as compost/mulch for your garden, 2) distribute the leaves evenly into the shared spaces and let nature decompose them naturally, or 3) delay your garden’s clean up until the spring Our gardens play an important role in supporting wildlife and what we do in them every autumn can either enhance or inhibit that role. Save your own effort and do Mother Nature a big favor and save your garden clean up until the spring.

Q10: Can you please give more information about the Fall and Spring Community Clean-ups.. who organizes them? How do you determine what needs to be done? Can we make suggestion on what can be done and to whom would those suggestions go to?
Fall and Spring work days are coordinated by the Maintenance Committee. They have certain tasks that are done every year as well as review any special jobs that need to be done. Often, what is done is dependent on how many come out for the work day. Any suggestions for work should be sent directly to the Maintenance Committee Chair, Eric Twichell: 716-794-3056 | e-mail: twichell@roadrunner.com

Q11: As a member of the HOA, I’m interested in learning more about the Craneridge budget and finances. What documents should I access or whom should I contact to learn more?
All Budget and Financial documents are available to all HOA members within the members-only site under the heading “Financial Documents”  located here: https://craneridge.org/for-residents/craneridge-owners-only/ For direct inquiries, please contact the Chair of the Finance Committee: Ted Welch Phone: 794-3074 e-mail: welch5550@roadrunner.com

Q12: I would like to know more about the Community Book Club and Dinner Club… who do I contact for more information?
To learn more about Book Club contact: Jan Freeman  (716) 592-3923  or jmfdvm@rbfa.com
To learn more about Dinner Club contact: Martha (Marty) Kemsley kemsley@buffalo.edu

Q13: I have an issue with my neighbor. Should I contact the Association?
No. Issues that do not involve association code ordinances/neighborhood standards are best handled by talking directly with your neighbor.

Q14: Am I allowed to cut down any trees, dead or alive, on my Lot?
You may only cut down trees that are less than 5 inches measured at a point at least 4 feet above the ground. If the tree (dead or alive) is over five inches in diameter measured at a point four feet above ground, you will need written consent or approval of the Association to cutback, remove or kill the tree.

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